Privacy Policy

1. Introduction

WellSolveAble ("we," "our," or "the Platform") is committed to protecting the privacy and confidentiality of our users' information. This Privacy Policy explains how we collect, use, store, and protect your data.

2. Information We Collect

Account Information

• Email address
• Name
• Company affiliation (if provided)
• Authentication credentials

Usage Data

• Report generation history
• Subscription tier and status
• Platform usage analytics (via PostHog)
• Authentication events and login history

Technical Information

• Well integrity data you input
• Generated reports and documentation
• Custom problem and solution selections
• Report metadata (creation date, status, etc.)

3. Confidentiality of Reports and Technical Data

• Reports are accessible only by the authenticated user who created them
• Technical data, well schematics, and engineering information remain private to your account
• We do not share, sell, or distribute your reports or technical data to third parties
• Platform administrators have access to system operations but do not access user report content
• Your well integrity data is stored securely and isolated from other users

4. How We Use Your Information

We use collected information to:

• Provide and maintain Platform services
• Process subscriptions and billing (via Polar.sh)
• Send transactional emails (via Resend)
• Generate usage analytics and improve Platform features
• Provide customer support
• Ensure Platform security and prevent fraud
• Comply with legal obligations

5. Data Storage and Security

Storage Infrastructure

• Reports and user data are encrypted in transit and at rest
• Regular security audits and monitoring are performed

Authentication Security

• Multi-factor authentication (MFA) available for enhanced account security
• OAuth integration with trusted providers (Google)
• Secure session management and token handling

6. Third-Party Services

WellSolveAble integrates with the following third-party services:

• Polar.sh: Subscription billing and payment processing
• PostHog: Analytics and user behavior tracking (anonymized where possible)

Each service has its own privacy policy and data handling practices. We carefully select partners who maintain high security and privacy standards.

7. Data Retention

• Active Accounts: Data retained for the duration of your subscription
• Inactive Accounts: Data may be retained for up to 90 days after subscription cancellation
• Report Data: Retained as long as your account is active
• Usage Analytics: Aggregated analytics may be retained indefinitely for Platform improvement

Users may request data deletion by contacting support.

8. Your Rights

You have the right to:

• Access your personal information and generated reports
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Export your reports and data
• Opt-out of non-essential analytics tracking
• Revoke third-party service integrations

9. Cookies and Tracking

We use cookies and similar technologies for:

• Authentication and session management
• Analytics and Platform improvement (PostHog)
• Remembering user preferences

You can control cookie preferences through your browser settings.

10. Data Sharing and Disclosure

We may disclose information only in the following circumstances:

• With your consent: When you explicitly authorize sharing
• Legal compliance: When required by law, court order, or regulatory authority
• Service providers: Limited data shared with essential service partners (billing, email, hosting) under strict confidentiality agreements
• Business transfers: In the event of a merger or acquisition, with continued privacy protections

11. International Data Transfers

Your data may be stored and processed in servers located in various jurisdictions. We ensure appropriate safeguards are in place for international data transfers.

12. Children's Privacy

WellSolveAble is intended for professional use by qualified engineers. We do not knowingly collect information from individuals under 18 years of age.

13. Changes to Privacy Policy

We may update this Privacy Policy periodically. Users will be notified of significant changes via email or Platform notification. Continued use after changes constitutes acceptance of the updated policy.

14. Contact Us

For privacy-related questions, data access requests, or concerns, please contact us:

• Through the Platform's support system
• Via email (support contact to be provided)